We at AMERICAN PIONEER ELECTRONICS,
INC., [AMPEL] believe in quality both in
terms of products and services and assure
the same to our customers. We are dedicated
to exceed the expectations of our customers
with uncompromising integrity. Our main
objective is to satisfy the needs of the
customer and maintain sound relations.
Today’s competitive environment demands
continuous improvement in the Quality of
products and services across the supply
chain. We always bear in mind that a failure
to meet quality objectives can have
consequences that may adversely affect the
customer, and our organization.
Keeping the above things in mind, a
strategic management and operating
philosophy has been developed to provide the
approach to implement Total Quality
Management. We have created an environment
of Quality in every facet of our corporation
in which we continually strive to improve
all areas of our system to ensure total
commitment to and satisfaction from our
The Ampel Quality System Profile is
intended to provide our customers with a
summary of Ampel Policies and Procedures, as
well as, an overview of the AMPEL Quality
Management System. This summary is not
intended as a substitute for our Quality
manual or other detailed procedures.
QUALITY SYSTEM PROFILE
The suppliers of products, for resale,
will ensure that purchased products conform
to our requirements.
The suppliers of products, for resale,
will be documented on an approved supplier
list and will include the scope and method
of each supplier’s approval.
The selection of suppliers, along with
the type and extent of control exercised is
dependent upon the type of product and,
where appropriate, on records of
subcontractor’s previously demonstrated
capability and performance.
A supplier will be removed from the
approved supplier list as a result of poor
quality or delivery performance. Supplier
quality performance will be evaluated.
Records of performance are kept as part of
the quality records.
All customer requests for quotations are
reviewed by AMPEL to ensure that:
The requirements are adequately defined
and documented; where no written statement
of requirement is available for an order
received by verbal means, Ampel, ensures
that the order requirements are agreed upon
before their acceptance.
All special contract requirements,
special instructions, quality requirements,
and delivery requirements are carefully
reviewed, to determine whether the company
is able to meet these requirements.
Any requirements differing from those in
the order are resolved. After acceptance,
any changes to the scope of the contract
will force additional contract review.
The company maintains a system for the
timely corrective action of all conditions
detrimental to product and process quality,
including deficiencies encountered during
processing. Supplier, Customer, and Internal
Audit corrective action systems are in
The prime objective of the corrective
action system is to preclude the recurrence
of a nonconformance by identification and
correction of the root cause and
A documented system is in place to
control non-conforming material. The
procedure outlines how non-conforming
material is segregated and dispositioned.
All identified non-conforming material is
segregated into the warehouse. Material
received into this warehouse code cannot be
inadvertently mixed or used as good
The Corporate Product Manager is
responsible for the disposition of
non-conforming material identified during
The Director of Asset Management,
Director of Quality Assurance, and the
Warehouse Manager are responsible for the
disposition of all other non-conforming
Records are maintained on all
Our warehouse personnel handle product in
such a way as to prevent damage and
deterioration to the products and to provide
for the safety of personnel using handling
equipment. A foolproof system also exist to
prevent electrostatic discharge (ESD) damage
STORAGE - QUALITY
Our warehouse personnel will maintain
suitable storage areas for products.
Products are stored on racks, pallets, or in
containers that will prevent damage and
deterioration to the products during
handling and storage.
Products are stored and preserved in a
manner that will not cause damage,
deterioration, or loss of identification.
Any limited shelf-life products are
identified and their status is assessed at
specified intervals. Methods are in place to
control receipt into, and removal from,
Stock is periodically reviewed to detect
any possible deterioration. These reviews
are planned and, fully implemented and
records are kept.
PACKAGING AND PRESERVATION -
Packaging, preservation and marking
processes are in place to ensure conformance
to requirements. The packing, preservation
and marking processes are controlled to
identify, preserve, and segregate products
from receipt until shipment.
DELIVERY - QUALITY
Packaging that is suitable for the method
of transportation of the product shipped to